1. Returns and Exchanges:
a. Rimi Signature will accept returns or exchanges of products only if there has been an error from our end during processing or if the item is damaged upon receipt.
b. In case of a processing error or item damage on our part, please contact our customer support team within 2 days of receiving the product, providing details of the issue and proof of purchase.
c. We will replace the damaged or incorrectly processed item with the correct one at no additional cost to you.
2. Customer Errors:
a. Rimi Signature will not accept returns or exchanges due to errors made by the customer. This includes incorrect selection of products, change of mind, or any other customer-related error.
3. International Orders (Outside Nigeria):
a. Once an order is shipped outside Nigeria, the customer is solely responsible for fulfilling all customs clearance requirements, including payment of import duties, taxes, and any other obligations set by the destination country’s customs authority.
b. If a package is delayed, held, seized, or returned to sender due to the customer’s failure to meet customs clearance or import requirements, Rimi Signature bears no liability for the resulting loss, and no refund, return, or exchange will be issued.
c. We encourage international customers to review their country’s import regulations before placing an order to avoid unexpected delays, costs, or loss of goods.
4. Refunds:
a. Rimi Signature does not offer refunds for items that have already been purchased. Our policy is designed to provide solutions in the event of errors or damages, as outlined in sections 1 and 3 above.
Please note that Rimi Signature reserves the right to assess each return or exchange request on a case-by-case basis. Our priority is to ensure customer satisfaction, and we will work diligently to resolve any issues that arise from our end.
For any inquiries or to initiate a return or exchange, please contact our customer support team at [email protected] and +2347063872617.
We appreciate your trust in our brand and look forward to serving your beauty needs.
This return/refund policy is effective from the 28th day of August 2020 and may be subject to periodic updates. Please check our website or contact our customer support for the most current policy information.